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COLUMNISTS
TODAY'S STORIES
18.12.2007
The Perils of Globalization

I am all for globalization, and I believe that -- whatever disruptions it causes in the lives of peoples and in the conditions of their societies -- it will ultimately benefit all mankind.

Of course, many individuals will pay for this progress with lower pay and fewer respectable jobs so that others elsewhere will get higher pay and real jobs that they had not seen before.

There will also be some comedies.

I am a co-signer for three student loan borrowers through Sallie Mae.  One of them, a young man from Czechoslovakia, pays his debts on time, and he is also almost debt-free.

The second, from New Zealand, is not so regular.  But she catches up at the penultimate moments and has thus far avoided the punitive regimen that is
applied to slackers.

The third, a luftmentsch from Israel, is, well... a luftmentsch.  An artist, too.  He has gone AWOL.  Actually, he was denied a renewal of his student visa and, doing what he had to do, left.  The denial was preposterous, and the University of Michigan put up a game fight for him to stay.  As you all know, the visa bureaucracy is an echo from Kafka.  The statistics say that there are now more foreign students in American colleges and universities than in anytime during the last decade.  Including Arab students who were the ones being targeted in the aftermath of 9/11.

It's mazal or a lack of mazal for the young Israeli.  He's reapplying, and his lawyer says the odds are good.  But what about his Sallie Mae record?

Oh, what I hadn't said is that for each of the last three days I've been getting phone calls from Sallie Mae.  I return each of the calls.  I have the name of the person who called.  But no one -- you don't get anyone until you press "1" and "3" and "4"--knows the name you've been given or why you are calling.  They ask me why I am calling.  I don't know, and that's what I tell them.

It occurs to me that I am speaking with someone in Bombay.  The accent, and all that.  The politesse.  They (three of them) have tried to locate the three people whose loan I've guaranteed.  The only one they can find in the records is the one who is not overdue anything.

My third interlocutor has something serious to tell me.  "If we call you it is serious.  If one of the students is over due your credit will be adversely affected."  "What can I do?"  He answers gravely: "Do something."

Try this Sallie Mae phone call yourself:  888-272-5543.  Ask for Mia.  Then give your social security card.  They don't ask for anything really personal, like your mother's maiden name or the name of your pet.  My pet's name is "none," that is, I have none.  I used to have a horse.  He was Prince Myshkin, the hero of Dostoevsky's The Idiot.

Posted: Tuesday, December 18, 2007 6:21 PM with 9 comment(s)

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thejauntyboulevardier said:

hee, hee...Peretz, were you smokin?  I truly enjoyed this non sequitur...does Sally Mae really call references?  For the first time ever, I took out a loan...from Sallie Mae. I decided to stop paying for my doctoral work out of pocket and go into debt, an apparently cherished American tradition, I am told...

maybe I should have put you down as a reference...you seem like an easy touch...

December 18, 2007 9:50 PM

sleepyavl said:

Great post Marty! Really funny, especially the part about luftmensch...

December 19, 2007 7:22 AM

jacksondyer said:

"It occurs to me that I am speaking with someone in Bombay."

I usually end up speaking to someone in Manila by the name of Doug.

It seems sometimes as if all of Manila is in the customer service business and that everyone's name there is Doug or Chris.

December 19, 2007 8:41 AM

teplukhin2you said:

Jack - call center work is indeed shifting out of India toward the Phillipines, for reasons of cost (huge inflation now in India due to all the investment flooding into that country) and culture (the filipinos are much more americanized than the Indians, ie they speak NFL and American Idol etc).

I suppose this same dynamic will one day move  the call centers from overpriced Manila into a still-cheaper, Americanized 3rd-world destination. Maybe Panama? Samoa?

December 19, 2007 11:11 AM

mollysimon said:

Actually, with the way globalization is going, and our dollar, the centers will move from Manila to the U.S.  My handle will be Mei-Mei.  

December 19, 2007 4:57 PM

basman said:

sleppyavl:  I just answered your half rant and half argument against a straw man in the below thread about celebrity endorsements.

December 19, 2007 9:11 PM

cd024 said:

Sallie Mae is indeed a broken organization.  It was broken when I was dealing with it paying my education loans and it has gotten worse since they have globalized.  They were unable to figure the interest properly on my loan and got the amortization wrong--I had to correct them which they accepted with no grace.  Now when my sone deals with them they have gotten worse it such a thing is possible.  

December 20, 2007 4:11 AM

luispc said:

What would you be prepared to give in return for that new friendship and correspondent Asia security? Sudan, Zimbabwe, Israel... we'll close our eyes, dear friends, to whatever genocidal regimes you decide to endorse... Is this it?

And you're right on many things failling right now. The Atlantic Alliance was builted for a Cold war scenario in which America had no interest in the development of a military Europe outside it's strong supervision...

From 1989 this world died and nothing was thought about new threats emerging... And well, we all know what happened... and guess what, instead of thinking about building a new equilibrium able to face new conditions, America decides to invade Iraq (still trying to understand exactly why)....

A real homework, long overdue, must be made, instead of accepting the "fait accompli" of the lost of western influence with all inherent consequences... And a strong impulse must be American... Of course, wisely, prudently American and not childishly, stupidly American....

Since this childish President leaves the most absurd legacy one could think about. The West is dishorihented, Russia's Putin feels free to challenge everyone (even to sell nuclear material to Iran, not to mention the energy problems, Ukraine, etc.), China laughs while extending silently an area of influence that's already overwhelming (simultaneously sponsoring minor things as genocides), etc., etc.

You better choose right your next President... And please do not dream of having a peaceful future world in which you enjoy retirement under China's rules....

December 20, 2007 5:12 PM

luispc said:

Oops. Sorry. Last post doesn't belong here.

December 20, 2007 5:22 PM

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