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COLUMNISTS
TODAY'S STORIES
03.10.2008
The Power Of Palin's Emotional Intelligence

David Kusnet was chief speechwriter for former President Bill Clinton from 1992-1994. He is the author of Love the Work, Hate the Job: Why America’s Best Workers Are Unhappier than Ever.      

Read the transcript of the Biden-Palin debate, and, whatever your politics, you’re likely to conclude that Biden won each round hands-down. On the financial crisis, health care, climate change, energy, the Iraq War, and especially on foreign policy issues, Biden offered clear and uncharacteristically crisp answers. Meanwhile, Palin repeated the same points over and over again or returned to her favorite subjects: oil, Alaska, and her family. Often her remarks were rambling and disjointed, as when she answered Biden’s criticisms of John McCain’s proposed top-bracket tax cuts by declaring, "I do take issue with some of the principle there with that redistribution of wealth principle that seems to be espoused by you."

But people don't parse debate transcripts, they watch the show on their TV screens. Palin looked and sounded friendly, funny, and confident--not at all like other uninformed and less-than-coherent candidates, such as Dan Quayle, who sounded hesitant and seemed flustered during his debates with Lloyd Bentsen and Al Gore. So the early verdicts are that Palin exceeded expectations and held Biden to a narrow victory or even a draw.

Those who predicted Palin's humiliation forgot that she had been a TV sportscaster and knows how to make the camera her friend. But the lesson isn’t just the benefits of media training--it’s the importance of emotional intelligence. For all her unfamiliarity with many issues--and the unpopularity of her positions--Palin’s performance made sense emotionally, with one glaring exception. Indeed, McCain--and even Barack Obama--could learn some lessons from Palin about how to bond with most Americans.

First, in her opening statement about the financial crisis, she identified with everyday Americans who are anxious about being able to retire, to send their kids to college, and to keep small businesses afloat. Always she presented herself as a middle class or working class person, and claimed to understand every issue from that perspective, even when she was arguing for tax breaks for the wealthy. In contrast, when he was asked about the financial crisis during his debate with Obama, McCain led with the process playing out in the Senate and never mentioned the middle class.

Second, she was almost always confident and emphatic, even when she was simply seconding what Biden had said, especially about foreign policy. In such situations, she’d say "we agree," rather than simply saying she agreed with Biden or he was "right," as Obama said of McCain during their debate. When disagreeing with Biden, she seemed regretful and remained smiling. Sometimes, shrewdly, she said she agreed with him when he had disagreed with Obama during the primaries.

Third, she was not afraid to make points that made emotional, if not logical sense. For instance, responding to a question from the moderator, Gwen Ifill, about whether the vice presidential candidates disagreed with their running mates, Palin somehow managed to segue into a tribute to teachers, among them her parents and brother and Biden’s wife, Jill. In so doing, she avoided displaying any of the hostility towards public schools and teachers that recent Republican nominees, including McCain and Bob Dole, have seemed to express.

While Palin did well, Biden did better, combining his own emotional intelligence with fluency with the issues and an understated passion about economic problems in America and extreme human suffering abroad. Indeed, the most emotional moment of the evening was when Biden silently fought off tears while recalling his son’s near-death after the auto accident that left him a single father.

For once, Palin did not respond as a regular human being would. Not even offering Biden a sympathetic glance while he was speaking, she went on to say yet again that McCain is "a maverick." Those who watched the debate from start to finish may have wondered whether Palin really is as warmhearted as she appeared.

--David Kusnet

Posted: Friday, October 03, 2008 12:34 AM with 26 comment(s)

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fougasseu said:

Warm hearted? She's a humorless Minnie Pearl. We've seen this movie in Minneapolis. Remember Jesse Ventura? An arrogant and smug white trash populist who just wouldn't shut up. He'd just stand there, with this creepy derisive grin on his face, whenever he had to listen to someone. He just hated listening, to anyone.

October 3, 2008 12:42 AM

CharlesFosterKane said:

David, though you give props to Biden in the end, you are behind the meme: Middle America didn't fall for Palin's cutesy/folksy schtick. Get on the bandwagon, damnit! (I kid...sort of.)

Actualy, I agree and am reassured by this reanalysis (if it actually catches on, which it hasn't quite yet; we're assuming that TNR crouches on the vanguard of elite opinion). But the fluctuation reminds me of Joan Didion's essay about the '88 election, how all the reporters gathered in a press box for a sports game, saying they heard Quayle had done well in a TV interview. By the end of the game, the buzz - almost ineffably had changed - and they were smirking, "Quayle zilch" (or was it "Quayle nada"? Wish I had that essay before me, or could look it up online...")

October 3, 2008 12:59 AM

CharlesFosterKane said:

Isn't Jesse Ventura now a 9/11 Truther?

October 3, 2008 12:59 AM

Wasatcher said:

Palinn did not strike me as warm-hearted. By the end her constant smile had taken on a mask-like quality. Biden struck me as the one with not only the stronger intellect, but also the one with real heart. Palin's smile will fool some of the people all of the time, and it can fool a whole lot of people for a few minutes. But it wears thin fast. Her energy is unnaturally upbeat and, again, is not easy to take in large doses. Standing next to Biden, the juxtaposition made him look much more real to me. But a lot of people fall for the pretty smile.

October 3, 2008 1:04 AM

Nippers said:

When Ifill asked how--should Palin assume the presidency and thereby initiate the end times--her administration would differ from McCain's, her answer seemed to me so ridiculously off topic that I wondered whether she'd heard the question. But maybe I'm emotionally dumb. Then again, I did find Biden moving when he talked about single-parenthood.

I'm genuinely confused by how positive some of Palin's reviews have been. I thought she was the same person I saw in the Couric interviews, except here, she could read from her notes, which she did even when those notes had nothing to do with the question she'd been asked. And when she mustered the nerve to extemporize, she spouted what sounded like a stump speech that had been blended into some sort of funky cocktail. A Palin Fizz.

October 3, 2008 1:11 AM

JEFF FREY said:

Well, David, I thought the tribute to teachers was strangely out of place, perhaps aimlessly wandering off-topic. But maybe I am stuck on logical sense instead of emotional sense.

As for her being warmhearted, I think that is pretty funny. She has a strong record of being petty and vindictive, which is pretty much the opposite of being warmhearted. There is a huge difference between being warmhearted and being able to convince people you are something you are not.

October 3, 2008 1:12 AM

mkayser0 said:

Sharp observations, David. I especially agree with you regarding Biden's powerful and moving final statement regarding his family's tragedy. Palin didn't have any kind of segue, she just chippered away brightly about how McCain was a maverick. It was the lone emotional misstep in the debate for her.

I also agree it was shrewd of her to emphasize her agreement with Joe Biden against Barack Obama. It plays into Joe's ego and his emotional transparency (which is behind his gaffes). I think Palin even amazingly had Joe's arm pinned behind his back for part of the Iraq debate.

Overall Joe's stirring appeal to the middle class I think will carry the day. The Obama campaign is looking to push the numbers up to 55%. Joe advanced the ball by making a bare-bones appeal to working class whites.

I think Joe should have said two things, though:

1) Barack has the judgement to lead this country with a steady hand [or something like that].

2) If you elect him president, he'll be a leader we can be proud of. (Again aimed at those wary working class whites)

October 3, 2008 1:20 AM

rozenson said:

I'm just curious if Mr. Kusnet believes that Palin's "folksy" language like "Darn right" actually has appeal to voters. I watched with several hundred other college kids here at the most expensive institution in the country, so we're obviously quite biased and thought it was unpresidential. But what about the vast hinterlands of America?

October 3, 2008 1:44 AM

thetraytiger said:

rozenson, you saw it at the Kong?

October 3, 2008 1:59 AM

Crock1701 said:

Rozenson: Which school?

October 3, 2008 2:16 AM

moomaw1 said:

Am I the only one who thought Palin's continual cheerful chirping was not only not an asset, but actively rather creepy?  Those landslide margins for Biden in the three polls of debate-watchers so far suggest that I have company.  The American people right now are in a pretty grim mood, and seem to prefer candidates of the same mood.

October 3, 2008 2:57 AM

asnevitt said:

Palin might have seemed warm in the beginning, be her face seemed frozen in a mask by the middle of the debate. And the winking was creepy. Was she connecting to some secret society out there? Am I supposed to be in on some joke? Is she flirting? What the hell was that?!

Beside the complete disconnect from Biden's emotional moment, the second most stunning and impactful moment of the evening was her declared desire to exert control over the Senate if she is elected. And her expressed approval of the Cheney's interpretation of the office of the VP and her hope to expand on the powers he has grabbed. In that moment, you got the sense that she was campaigning to run the country herself, as Cheney has done. McCain is just her ticket in. Her blatant mis-representation of the Constitution and her blithe willingness to seek power were chilling. I almost can't remember anything else about the evening.

October 3, 2008 3:48 AM

psantillana said:

Elitists always shoot too far the other way when deciding what, uh, Joe Sixpack likes. They think, "well, I thought her smile was a grimace of fear, and if she winks again I'm going to hurl a doorstop through my television screen, but that's just me. Regular People eat that sh!t up." Which is kind of insulting.

But don't get me wrong, I'm on your side of this. We'll all of us be paraded through the streets in chains and dunce-caps come the Cultural Revolution. Except jacobtl.

October 3, 2008 6:11 AM

fougasseu said:

Ventura fooled us, we elected him, then we ran him out of Minnesota. We insisted on taking him seriously. He couldn't take the heat. Palin's small potatoes, just another white trash populist who tries to intimidate their way into a position of power. This shallow and narcissistic woman is found on school boards and city councils all over the country.

Thank you, John McCain, for plucking this weirdo out of the wild and forcing us to listen to hear. Yawn. Bye, Sarah. Now let's get back to talking about John McCain and his passion for deregulation....

October 3, 2008 6:39 AM

Wandreycer1 said:

Warm hearted?  Have you ever seen a meaner, more narcissistic response to hearing ths story of a child's death?  She's just awful.  

October 3, 2008 7:34 AM

micjimenez said:

Palin's camera savvy and she knew what she had to do. She played to the camera, held her own, and that's about all there is to say, although I found the constant smiling disconcerting and the winking odd rather than folksy. The winking was a nervous attempt to connect with the audience in a "buddy-buddy" kind of way people use in debates when they know logic alone is not making the point. If listeners like what the speaker is saying, a wink seals the deal and they eat it up. If listeners don't like what the speaker is saying, a wink feels cheap, theatrical, and manipulative.

October 3, 2008 8:15 AM

teplukhin2you said:

Clever observations, and as one who's always suffered for his lower-than-average emotional IQ, I'm not one to sidpute its enormous value in politics or practical affairs, but still, this isn't convincing.

I listened to the debate on the radio. Each candidate's segues into "sittin' around the kitchen table" anecdotes figuring out college, payroll, health care budgeting issues were certainly affecting, but the purpose of such household discussions is to not to emote or bond or commiserate but to _make the numbers add up_.

So even though the sincerity of each candidate's emotional commitment came through in the tone of his or her voice-- interesting that they both speak much more crisply and grammatically when they're talking about their own families and life situations-- the ECONOMIC rationale was simply missing, and that severely undermined the resonance of the kitchen table emotional stuff.

The numbers don't add up. We know that. Neither party has any real credibility on economic or fiscal matters. However, it's the party in power that deserves to lose, and will-- no matter how sympathetic or "bonding" (adhesive?) Palin and McCain manage to be in the next few weeks.

October 3, 2008 9:03 AM

Daily Intel said:

So what did everybody think about how Joe Biden and Sarah Palin did last night?

October 3, 2008 9:10 AM

CharlesFosterKane said:

To take a different tack, let me defend Palin's response to Biden's anecdote. Maybe it missed something, but it seemed to me that Biden's story came in response to Palin touting her own experience as a mother as if she was the only one who knew anything about raising kids. Biden got pissed and got emotional - which I thought might have been an overreaction (I don't think her "I'm a Mom" cred was specifically directed against him) and Palin probably felt, as I did, that Biden's anger about "no one can tell me..." was directed at her. I was afraid she was going to lash out in response, "I wasn't talking about you, Joe, don't change the subject..." which would have been a collosal blunder and embarrassment. When she didn't, when she basically just ignored his moment instead, I was relieved rather and saw her as avoiding a gaffe rather than perpetrating one (not that I was rooting for her, but it would have been a painful moment for all concerned). So that's my 2 cents.

October 3, 2008 9:15 AM

purcellneil said:

I am no Palin admirer, and am working hard to get Obama elected, but as for the Palin follow-up to Biden's choked-up answer, I do not agree with Kusnet that Palin's comments reflected poorly on her or suggested a lack of warmth.  Clearly Joe Biden's emotions caught up with him in that moment.  What Palin did, by pressing on, allowed Biden to regain his composure.  I'm not saying she went out of her way to do him a favor - I'm certainly not saying this supports an argument that she is indeed a warm person - I'm just saying that it isn't proof of the counter-argument either.  

October 3, 2008 10:55 AM

jobeek2 said:

Eh, what a bunch of vacuous psycho-babble. And if Palin's got the emotional intelligence down pat, why is she not more popular? If she "makes sense emotionally", how come the undecided/uncommitted focus groups preferred Biden?

October 3, 2008 11:20 AM

Mickey Weinber said:

I think Biden's emotional moment defined the debate, and, along with Palin's chilling inability to respond, will remove any doubts on the part of the undecided middle as to which ticket represents its dreams and struggles and which seeks merely to manipulate a class stereotype.  Early polls appear to confirm this analysis.

October 3, 2008 11:51 AM

Wandreycer1 said:

Neil and CharlesFoster - I read your comments with great interest and an open mind.  

The people I was with all saw a very nasty person shining through the act.  I honestly hope we were wrong.  Its just too ugly otherwise.

October 3, 2008 1:19 PM

rozenson said:

Crock, that would be the George Washington University.

October 3, 2008 2:25 PM

Political Animal said:

Random Debate Thoughts I watched the debate at a party last night, so I didn't write abut it at the time. I agree with what seems to be the consensus view: Palin exceeded expectations, such as they were; Biden won....

October 3, 2008 2:47 PM

Zev Shanken said:

It’s Our Turn Now: What the Republicans Hoped We'd Feel

   -- Zev Shanken

Since 1960 women have asked

Does this candidate have Kennedy’s charisma?

Now it's men’s turn to stare

at a candidate's charismatic issues.

We can watch her opine on Quemoy and Matsu,

Khrushchev, U-2

fall out shelters and prestige abroad --

all the pressing issues that won women's hearts.

At last, we can swoon as a candidate

punches the air, curls her lips like a leader,

dares to be witty, and lets us dream

of kids in the White House and playing touch.

October 4, 2008 7:06 PM